Windows 10 IT Pro Essentials: Support Secrets

That group includes full-time professional trainers, of course, but it also includes IT pros and those brave souls who staff the help desk in corporations. Most of all, it includes the incredibly large population of people who have earned a reputation for being "the person who knows Windows."

With that knowledge comes a seemingly endless stream of questions from friends, family, and coworkers. As Windows 10 moves into its second full year and begins to take over an increasing share of the installed base of PCs, many of those questions are going to begin "How do I..."

That's where this ebook comes in. My goal here is to introduce the building blocks of Windows 10 to you in a way that can help you answer those questions quickly. It also offers the kind of information you need to go one step further, offering the kind of extended details about how Windows 10 works that might, just might, answer that next question before it's even asked.

I'm grateful to the developers and designers at Microsoft who are building Windows 10, for giving me an operating system that's fun to write about. I'd also like to thank Microsoft Press, which gave me complete editorial independence for this project. Every word in this book comes from my personal experience. I hope you find it useful.